TERMS & CONDITIONS
By accessing the website www.polarbearpours.com and other services provided by the Polar Bear Pours LLC, you agree to the terms and conditions set forth below. This is a legally binding agreement made between Polar Bear Pours LLC and you personally or if applicable on behalf of another individual for whom you are using the site for. By entering the website or creating a profile, you consent to have this agreement provided to you in electronic form. These terms and conditions apply to all purchases and sales, whether made through the website, by telephone or otherwise.
This User Agreement is effective on November 30th, 2017, for all users of this website. Because this agreement contains legal obligations, please read carefully before proceeding.
Before you may place orders to purchase or sell with Polar Bear Pours LLC you must read and accept all of the terms and conditions in our user agreement. By using our website, you represent and warrant without limitation that you have read, understand, and agree to the terms of this agreement. If you do not agree or do not understand the terms of this agreement, disclaimers, disclosures, or any other supplemental information on your website then you must immediately leave the website.
Polar Bear Pours LLC reserves the right to make any necessary changes to its terms and conditions at any given time without notification and that you agree that we may change the terms at any time. Also, you agree that we may make any changes to the website at our sole discretion, for any reason without providing notice to you. If you use our website after we have posted a change to the terms and conditions, then you have agreed to the new terms and conditions that are present by the most recent version of your terms and conditions.
Eligibility: You must be at least 18 years of age to purchase or sell or use the website of Polar Bear Pours LLC. When entering the website you represent and warrant that you are of legal age and you have knowledge and experience to make an informed decision when buying or selling to Polar Bear Pours LLC.
Disclaimers: By entering our website you acknowledge that you are the individual making all of your own decisions when purchasing or selling to Bullion Exchanges and that we are not influencing or making recommendations as to how you conduct your sales or purchases with us. Also, by entering the site and purchasing or selling to Polar Bear Pours LLC you acknowledge that you are aware and assume all of the risks for which you have sole responsibility, associated with purchasing or selling precious metals and that Polar Bear Pours LLC is not liable or responsible for any of those risks.
Risks: Polar Bear Pours LLC does not sell items as an investment, and does not offer investment advice. We also do not guarantee profits on the items that you purchase. Bullion Exchanges expresses no opinion on the soundness of any of your purchases. We do not offer recommendations as purchasing bullion and coins is speculative and unregulated and the contents of this website are just for reference use only and do not constitute the rendering of legal, financial, or investment advice. Purchasing bullion and coins can involve risks like most investments. The value of your bullion and coins can fluctuate up or down by various conditions and economic factors. Since investing in precious metals can be risky and the value of your bullion and coins can fluctuate drastically, purchasing these items may not be suitable for everyone. You should understand all the risks associated with investing in bullion and coins and therefore make educated and knowledgeable decisions before buying or selling to Polar Bear Pours LLC. Polar Bear Pours LLC does not sell items as an investment but rather to provide joy to the many collectors that exist in the world. Prices that are seen on our website are not to be used as a guide to value items as the prices are determined by our own discretion.
Order Policies and Procedures: Upon placing an order to buy or sell precious metals with Polar Bear Pours LLC you have entered into a binding and legally enforceable agreement. Availability and pricing are subject to change without notice.
Your credit card or debit card information is required to guarantee all orders, in order to reserve and lock in a price. By making a purchase on our site, you expressly authorize Polar Bear Pours LLC to authorize and capture your credit or debit card payment prior to shipment.
Payment Options: Polar Bear Pours LLC requires that all payments be made by PayPal, credit card, debit card, bank wire, personal check, certified check, cashier’s check, or online bill payments in check form. Direct Bank wire is always recommended for orders over $5,000. Polar Bear Pours LLC does not accept cash on delivery orders. Polar Bear Pours LLC reserves the right to cancel orders where payment is not dated within five (5) business days for all check orders and bank wire orders. In order to guarantee the price that you locked in, your payment must be received by Polar Bear Pours LLC within those five business days. In most instances, orders will be denied if payment is completed after the allotted time frame. If we choose to accept your late payment, a $30 late payment fee will be applied. Polar Bear Pours LLC reserves the right to hold and wait for the clearing of all personal checks, certified checks, cashier’s checks, or online bill payments in check form for up to ten (10) business days prior to shipping out items. In the instance of a bounced paper check payment, you will be required to send us a new check with $30 added to the original total to cover the bounced check fee and Polar Bear Pours LLC reserves the right to cancel the order and charge cancellation fees, or bill the payable balance to the credit/debit card on file.
Chargeback Policy: You agree not to file a credit card or debit card chargeback regarding any purchase and abide by the dispute resolution procedures listed. In the event that you breach this agreement and file a chargeback, upon a resolution in our favor of the chargeback by either the credit card issuing bank, the credit card processor or by VISA, MASTERCARD, or DISCOVER, you agree to reimburse us for any costs incurred in researching and responding to such chargeback, including without limitation, our actual costs paid to the credit card processor or our banks, other third parties, and the reasonable value of the time of our employees and owners spent on the matter, as determined in our discretion in good faith. You further agree that all dispute resolution procedures below will be deemed waived by you, and that these amounts will be added to the original amount of the order, and that this total amount will then be immediately due and payable. If your chargeback is upheld, you agree to pay all of the same costs, in addition to the original purchase price.
Cancellation Policy: Due to the volatile nature of the bullion market, all gold, silver, platinum, and palladium bullion sales are final. The customer enters into a legally binding agreement once the order is submitted and confirmed, and may not cancel or modify their order afterward. If the customer still insists upon cancellation after the order is placed, the 10% deposit held for check/wire orders WILL be collected. If the customer paid by card or Paypal, a 10% fee will be charged to their source of payment and they will be refunded the other 90%.
Documentation: Polar Bear Pours LLC reserves the right to request additional documentation for certain credit card orders or any other orders. Polar Bear Pours LLC expressly reserves the right to refuse or cancel any order, for any reason, at its sole discretion, regardless of the payment method and price confirmation.
Return Policy: At Polar Bear Pours LLC all sales are final. Any returns are at our discretion.
Polar Bear Pours LLC does charge 10% of the total purchase price as a restocking fee on all orders that are returned. Also, when returning bullion products, the customer may be required to pay additional market loss penalties on item returns at the discretion of Polar Bear Pours LLC. If market gains were to be incurred on a refund, those gains shall remain the property of Polar Bear Pours LLC
Collections Expense: In the event that Polar Bear Pours LLC has to take any action against a customer in order to enforce your obligations under this User Agreement, including, without limitation, turning your account over to a collection agency or a lawyer for collection, the customer shall have to pay all of the costs and the expenses incurred by Polar Bear Pours LLC including without limitation, reasonable attorney fees, in connection with such actions.
Shipping: Polar Bear Pours LLC normally ships with the United States Postal Service (USPS), but may at its discretion choose to use a different shipping provider. Packages may be combined, or partially shipped. Polar Bear Pours LLC reserves the right to ship packages however needed at the time.
Polar Bear Pours LLC strives to protect your shipments by being discreet with our shipping labels and do not disclose or give any indication that contents inside the package contain valuable precious metals. When your items are shipped you will receive an email confirmation along with tracking information for your shipment. We do not ship to any forwarding facilities, drop locations, or non-USPS mail services such as UPS stores, Mail Boxes, etc.
All PayPal orders require both the billing and shipping addresses to be verified and confirmed.
We provide insurance for free on every package. Our insurance will only be covered if the item is lost or damaged in transit. We will not be responsible if the package tracking information shows as delivered. Once the item shows that it was delivered as promised as per our tracking information, we are no longer liable for our insurance policy and it is the customer’s responsibility at that point. When we ship the items to you, if the items are damaged or lost in transit, we will pursue any claims with our insurance policy. If an item is lost in transit we reserve the right at our own discretion to reship your item or provide you with a refund.
Please note that Polar Bear Pours LLC will not be responsible for reimbursements or insurance claims on packages that are successfully delivered as addressed. Our liability and insurance cease the moment the package is signed for or left at the specified delivery address. This is standard in the industry, there is no insuring a package that has been scanned as delivered.
We currently do not ship internationally. We only ship to the United States.
Pricing: All prices quoted on our website are in U.S. Dollars. While we work hard to ensure that all of our inventory and prices are current, discrepancies may occur at times due to product availability and changing market conditions, as well as typographical errors. Most of our products are bullion products which are constantly changing in price. As a result, the final prices of your items will be determined at the time of checkout. We reserve the right to correct pricing errors etc, even after sale is complete.
We strive hard to assure the accuracy and information of the products and pricing that we provide on our site. However, pricing or typographical errors may occur at times and in the event that an item is priced improperly due to an error in pricing or information of the product. Polar Bear Pours LLC shall have the right at its sole discretion to cancel or refuse any orders placed on any item. We will notify you via email of such cancellation and do apologize if situations like this arise.
In addition to the other rights and remedies available to Polar Bear Pours LLC, in the event of any failure by you to comply with this User Agreement, Bullion Exchanges reserves the right to charge the credit card which you have provided to Bullion Exchanges including, without limitation, any and all market losses incurred by Bullion Exchanges including cancellation fees for accepting your orders to either buy from or sell to us as a result of price and market fluctuations for which you did not fulfill. You expressly authorize Polar Bear Pours LLC to charge your credit card for all of such amounts, including any fees incurred by chargebacks.
Content of Website: The contents on this website are solely intended for informational purposes only. Occasionally information on the website may contain inaccuracies, typographical errors, or other omissions that may relate to availability, pricing, or product descriptions. Bullion Exchanges strives to ensure accuracy on all of the content on the site but it is your responsibility to evaluate the accuracy of all the content available on the site.
Indemnification: You agree to indemnify and hold harmless Polar Bear Pours LLC and its affiliates, directors, partners, managers, officers, and shareholders from and against any and all costs, damages, expenses, liabilities and obligations, including, without limitation, reasonable attorney fees, that you may incur as a result of, or in connection with the use of this website or any violations that may arise from this agreement and or use of our website.
Force Majeure: If Polar Bear Pours LLC cannot perform any obligation hereunder as a result of any event that is reasonably beyond its control. Polar Bear Pours LLC’ delay or failure to perform such obligation shall be excused and Polar Bear Pours LLC shall not be liable for any damages as a result of, or in connection with, such delay or failure to complete the transaction.
Termination of Use: Polar Bear Pours LLC reserves the right and sole discretion to suspend or terminate access to or part of its website at its discretion without any notice or reason. Once suspended or terminated from the use of our website, your right to use our site ceases immediately. Polar Bear Pours LLC will not be liable to the customer or any third party for any damages or claims arising from the termination or suspension of your account. Also, any fraudulent, illegal, or abusive activity may be referred to appropriate law enforcement authorities at our discretion.
Payment Method Options: We accept numerous forms of payment methods. Please make sure to read and follow all the terms of your payment method of choice to ensure that all orders are handled accordingly.
Credit Cards: Visa, MasterCard, and Discover cards are all accepted forms of payment and will be needed in order to lock in any transaction, including on wire transfers or check orders. We do not electronically store credit card information, for security reasons. Please be mindful that all credit card orders must have the same billing and shipping address to successfully place an order.
We are open to wholesale opportunities, please contact us for more information.
PRIVACY & SAFETY
This privacy notice discloses the privacy practices for PolarBearPours. This privacy notice applies solely to information collected by this website. It will notify you of the following:
What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
- Credit / Debit Cards
- Offline Payments